Hours: 37 hours per week Salary: £24,335 per annum Job Type: Permanent Annual Leave: 20 days plus bank holidays & five office closure days Location: Hybrid – Office & Home Working Pension: 4.5% Contribution Make a difference, one client at a time. The Role: We’re looking for a compassionate and confident Adviser to join our team at Norfolk Citizens Advice. You’ll be at the frontline of our service, providing essential support both over the phone or face to face to people facing everyday issues, including financial hardship, housing problems, and especially rising energy costs. What you’ll do: · Deliver one-to-one advice by phone or face to face on any advice area · Provide callbacks and respond to incoming calls on our busy Adviceline · Offer clear, easy-to-understand advice to people facing complex challenges · Record case notes accurately using our digital system · Support with Casework and office-based tasks, as required What we are looking for: We will provide full training; however, we will favour applicants who demonstrate the following experience: · Strong communication skills · Confidence using IT and phone systems · A calm, problem-solving approach · Ability to work independently and as part of a team · Experience in advice, call handling or support work (desirable) We offer our staff: · Comprehensive training to become an accredited Adviser. · Ongoing support and professional development · 4.5% employer pension contribution · Opportunity for flexible working · 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer) The deadline for submission is Tuesday, 19th August 2025. Interviews commencing the week of Monday, 25th August or 4th September 2025. Please note that this post will be subject to a DBS and Right to Work Check.