Job Title : Club Concierge
Location : Esher The 1150 Club
Employment Type: Full-time
Reports To : Director of Sales
About Loveday
Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support.
Our residences in Kensington, Belgravia, Abbey Road and Esher are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members.
What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living.
Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.
The 1150 Club Lovedays First Dedicated Health, Wellness and Rehabilitation Retreat
The 1150 Club is not simply a service but a complete curated experience. Members and guests step into a sanctuary where rehabilitation and recovery are seamlessly combined with five-star hospitality. Every detail from clinical expertise to lifestyle service is carefully orchestrated to deliver confidence, comfort, and renewal.
Set within 13 acres of landscaped grounds, The 1150 Club is designed to be discreet, restorative, and deeply personal. Whether welcoming guests for short-term post-operative recovery or supporting Members in longer stays, our team ensures every interaction reflects our philosophy: that life, health, and hospitality belong together.
Role Overview
The Club Concierge is a highly engaging, member-facing role that combines hospitality excellence with confident communication and exceptional organisational skills. This role is the first contact upon arrival/check-in at The 1150 Club and the successful candidate will be impeccably presented, warm, and professional. You will create an outstanding first impression for healthcare professionals, members and their friends and family.
From enquiry and throughout the members stay, the Club Concierge plays a pivotal role in shaping The 1150 Club experience. This includes managing enquiries, arranging tours, supporting Member move-ins, being part of the hospitality team when required and ensuring every detail of service reflects the refinement and care that defines The 1150 Club.
Key Responsibilities
- Create an exceptional first impression and be the point of contact for all visitors, prospective Members, and families, managing enquiries with warmth, professionalism, reassurance and where needed, the appropriate amount of urgency
- Ensure the reception and front-of-house areas are always immaculate, welcoming, and aligned with the company brand standards
- Confidently showcase The 1150 Clubs facilities and services, arranging and conducting tours, and following up with personalised communications
- Ensure all communal areas and the suites are presented to an exceptional standard, liaising with housekeeping and hospitality team when needed
- Personally welcome new Members on arrival, arranging seamless move-ins and creating a sense of occasion with thoughtful hospitality touches
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Support Members throughout their stay by anticipating needs, liaising with operations and hospitality teams, and ensuring every request is handled promptly and elegantly
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Accurately record and manage enquiries, tours, and follow-ups in Salesforce, supporting the wider team in delivering an exceptional client journey
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Provide administrative support for scheduling, meetings, and guest coordination
Skills and Experience
Proven experience working across multiple functions ensuring guest experience is at the highest standards within luxury hospitality, private healthcare or 5* hotel
Exceptional interpersonal and communication skills, with the ability to build rapport quickly and represent The 1150 Club with confidence
Impeccable organisational skills and attention to detail, with the ability to prioritise and multi-task effectively
Professional presentation and polished telephone manner, reflecting the standards of luxury service
Experience using Microsoft Office is essential; Salesforce or other CRM systems is required
Warm, immaculate personal presentation, approachable, and proactive, with the ability to remain calm under pressure and deliver solutions with poise
Additional Information
Full training will be provided on systems and service standards
Flexibility may be required to meet the needs of Loveday and The 1150 Club
This role is based at The 1150 Club, Esher. The 1150 Club is part of Loveday and Co. There may be the requirement to support other residences at either Belgravia, Kensington, Esher or Abbey Road
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
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