Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, wed love to hear from you.
Job title: Mental Health Support Administrator Reference number: 316 Salary: £23,809 per annum FTE, inclusive of Outer London Weighting (OLW). Contracted hours: 37.5 hours per week Monday - Friday 9am 5pm Reports to: Resources Lead Contract length: Permanent Working base: Watford Wellbeing Centre (with occasional travel to Borehamwood)
We have a vacancy for a Mental Health Support Administrator to join our team.
As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.
About Us
Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year.
About You, the Role and the Team
This role sits within a team who respond to all of our day time telephone support calls and general enquiries into the Charity. The team report into our Finance and Resources Director who oversees our facilities and daytime telephone support for the wider organisation across Hertfordshire. As a member of this team, you will be based in our Watford centre (with requirements to travel to other centres as required) welcoming clients and individuals as they attend appointments in the centre alongside provision of mental health first-line support on the phone, responding to calls coming in between 9am-5pm Monday to Friday
Key responsibilities
To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
To complete and process referral forms, liaising with Service Users and colleagues
To accurately record client information onto the database.
To support the smooth running of the Wellbeing Centres
To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
To maintain the notice boards with relevant and up to date information
We offer:
Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
An additional day of leave each year for your birthday following completion of probation period.
Ongoing training relevant to your role.
An Employee Assistance Programme.
Eligibility for blue light card.
Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 5th December 2025 at 5pm. Interviews to be held on a rolling basis. N.B. Please quote reference number 316 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
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