House Manager (Duty Manager)
We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As House Manager (Duty Manager), you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests.In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service.
Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guests full satisfaction.
Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do
Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team
Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring.
Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager.
In Return
We believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:
Financial Wellbeing
Competitive salary package
Discretionary Company Sick Pay
Additional holiday allowance
Season ticket loan
Enhanced Pension Scheme
Life Insurance
Complimentary dry cleaning
Safety shoes
Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
Private Medical Insurance
Dental and Optical benefits
Complimentary meals on duty
Cycle to Work scheme
Flu vaccinations
Discounted chiropodist and massage treatments
Substantiality initiates
Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
Internal transfer and promotion opportunities
Cross-departmental exposure
Partnered with industry-leading training providers
Internal learning gateway
Free access to e-learning platform offering job-specific training and personal growth courses
Subsidised professional qualifications and certified training programmes
Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
Recognition & Social Initiatives
Award programmes throughout the year with generous prizes
Long service awards
Preferential room rate at The Lanesborough for you and your family
50% discount on F&B and Club & Spa treatments
Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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