In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
Responsibilities
* Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
* Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
* Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
* Schedule vehicles for appointments in the workshop efficiently and accurately
* Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
* Maintain precise and up-to-date customer records within our systems for effective service management
Qualifications
* Excellent communication skills, with the ability to engage effectively with customers and colleagues
* Demonstrated experience in delivering exceptional customer service
* Skilled at identifying customer needs and opportunities for upselling
* Excellent time management skills and the ability to work under pressure
* Previous experience in a target driven role, demonstrating the ability to meet goals
* Must hold a valid UK driving licence
Benefits
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn financial rewards when you refer a friend to join the team
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover
* We're open to flexible working options - just ask
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