Job Title: Scheduling Co-ordiantor - 2 vacancies available due to expansion
Salary: £28,000 - £30,000
Benefits: 25 days holiday, private healthcare, 5% pension
Duration: Permanent
Location: Luton - currently in St Albans until August 2024
Hours: Mon-Fri - 8.30 - 4.30 or 9.00am - 5.00pm - office based but flexible hours
What you want to know about this employer
· Hugely successful global leader in scientific instruments a market leader, with over 60 years in the industry and still growing
· An extremely well organised, structured business with a warm family feel, a traditional yet down to earth culture
Purpose of role
Working closely with Sales, Service Engineers and Logistics to ensure a smooth operation for clients
Responsibilities
1. First point of contact for contract renewals and ammendents
2. Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance
3. Use CRM to see the upcoming work and book appointments, planned visits with priorities and all outstanding workload for the coming weeks
4. Manage incoming technical enquiries from customers and allocate engineer for resolution
5. Re-plan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders.
6. Run analysis to identify the spare part requirement...