Store Manager
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Castore exists for one single reason to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best.
The founder's vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world.
Role
As a Store Manager, you are responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first always. You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service‑focused team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.
Responsibilities
* Guide and coach the team to inspire a customer‑first approach.
* Ensure the floor team are set up operationally to deliver the best customer experience and maximize sales.
* Ensure the team have the right training to deliver service expectations and that performance is managed in the moment with regular feedback.
* React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.
* Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.
* Work closely with the store team to ensure a smooth process for the flow of stock, returning all stock, and ensuring All Sizes Out targets are achieved.
* Keep up to date with and adhere to company policies and procedures.
* Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements.
* Control and manage all administrative and back‑of‑house operations including cash handling, delivery process/paperwork.
* Ensure all H&S policies are adhered to and any issues are escalated to the Head Office team within the required time frames.
* Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service‑focused approach.
* Build an excellent and focused team who are confident in achieving customer‑focused results, by setting clear objectives and goals.
* Have an excellent knowledge of the marketplace and competition to support commercial decisions.
* Embrace all ideas and opportunities to increase sales and actively play a part in coming up with solutions to drive the business.
* Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.
* Embrace the development of multi‑channel advancements and understand the commercial impact it has on our business.
Key Skills
* Ideally have worked within a supervisory or management role in a customer‑facing environment.
* Retail exposure beneficial.
* The ability to thrive in a sales‑targeted environment.
* Outstanding written and verbal communication skills.
* A desire to use your initiative to solve problems.
* Proven leadership ability.
* Decision‑making.
* Excellent interpersonal skills.
* Adaptable to change.
* Time management.
* Conflict resolution.
* Excellent team player.
* Mentorship.
* Passion for the brand.
What We Offer
* Competitive salary.
* An opportunity to work with global sporting partners.
* A chance to build a career with a fast‑paced, high‑growth brand.
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