Front Office Manager – New Opening | Boutique 5★ Country House Hotel
Lead the welcome. Shape the experience. Be part of something from the very beginning.
An exceptional opportunity has arisen for an experienced Front Office Manager to join the opening team of a boutique 5-star country house hotel. This is a rare chance to play a key role in launching a luxury property, setting service standards, and building a front office operation from the ground up.
Set within stunning countryside surroundings, the hotel will offer refined elegance, personalised service, and an intimate guest experience. The Front Office Manager will be instrumental in creating a seamless and memorable journey for every guest from day one.
What the Role Involves
* Leading, recruiting, and developing a high-performing Front Office team ahead of opening
* Overseeing reception, reservations, concierge, and guest relations functions
* Establishing service standards, SOPs, and operational procedures
* Delivering exceptional guest experiences with a strong focus on personalisation
* Managing VIP arrivals, guest feedback, and service recovery with professionalism
* Driving revenue performance through effective room management and upselling
* Working closely with senior leadership to support the successful hotel launch
What is Required
* Proven experience in a Front Office leadership role within a luxury hotel environment
* Pre-opening experience highly desirable
* A confident and engaging communicator with a passion for guest service
* Strong organisational skills and attention to detail
* A hands-on leadership style with the ability to inspire and motivate a team
* Commercial awareness and a proactive, solution-driven mindset
* Familiarity with hotel systems (PMS)
* Flexibility to work varied shifts including evenings and weekends
What is on Offer
* The opportunity to be part of an exciting new luxury hotel opening
* A key leadership role with real influence on the guest experience
* Competitive salary and performance-related incentives
* Potential staff accommodation
* Excellent career progression within a growing hospitality portfolio
* Staff benefits including dining and wellness experiences