Job Title: Office Administrator/Receptionist Location: Bristol Role overview: The Office Administrator / Receptionist is the central point of contact for the regional office, responsible for the smooth day-to-day running of all administrative, front-of-house, and office support functions. This role operates with a high level of autonomy and ownership, ensuring the office environment is professional, organised, and fully functional at all times, while providing essential administrative support to both office and site-based teams. Role Scope: · Act as the first point of contact for all visitors, staff, and external stakeholders · Take full ownership of office administration and operational organisation · Maintain efficient systems for document control, filing, and data management · Support site teams with administrative requirements · Ensure the office environment is professional, organised, and fully operational Key Internal/External Relationships: · Internal: Office staff, Site teams, Directors · External: Clients, visitors, suppliers, contractors Key Responsibilities Front of House & Office Coordination · Deliver a professional and welcoming front-of-house experience · Manage visitor access, sign-in processes, and meeting arrangements · Handle incoming calls, enquiries, and correspondence efficiently · Maintain meeting rooms, reception area, and overall office presentation · Organise refreshments, lunches, and hospitality for meetings · Receive and distribute deliveries and post · First Aid and Fire Marshal duties · Schedule maintenance repairs and inspections, keeping an up-to-date maintenance schedule with costs and repairs · Maintain records of maintenance activities, service contracts and compliance documentation for internal and external audits · Assist with Health & Safety procedures and compliance requirements for internal and external audits · Support emergency preparedness and business continuity procedures Office Administration & Operations · Take ownership of all office administrative processes · Manage diaries, meeting bookings, and room scheduling · Coordinate couriers, post, and document distribution · Order and manage office supplies and consumables · Support onboarding processes (e.g. desk setup, access, building access etc) · Maintain office systems, trackers, and internal records · Carry out general administrative duties including typing, printing, photocopying, and document binding · Provide refreshments and coordinate catering for meetings as required · Ensure all data input and record-keeping is accurate, up to date, and well organised · Undertake additional ad hoc administrative tasks to support the wider team and office operations Health, Safety & Compliance · Work in line with company policies and procedures · Ensure compliance with data protection and document security standards · Support health & safety documentation processes where required Company Expectations · Work collaboratively and support wider business operations · Maintain professionalism and uphold company standards · Comply with all company policies and procedures · Contribute to continuous improvement across the business