Job Overview
The ability to speak Welsh is essential for this role.
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
Main duties of the job
We are looking to appoint a Patient Booking Clerk to work in a call centre environment at Ysbyty Gwynedd Bangor to provide a professional, efficient and effective centralised booking service for a variety of outpatient clinics.
You will need to use initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Working in a highly pressurised Booking Team, within a busy call centre environment. You will need to provide an accurate and efficient administrative function to facilitate the delivery of a professional and effective service for patients.
You will need to work as part of a large multi disciplinary team ensuring the delivery of Access targets and a patient focused booking service.
Person specification
Knowledge
Essential Criteria
* Familiarity with waiting list administrative procedures and policy issues
* Knowledge of PiMS or other patient administration systems or experience using databases and excel
Desirable criteria
* Understanding of basic medical terminology
* Knowledge of Caldicott guidance
Skills
Essential criteria
* Meets all essential criteria as per attached job description/person specification
* Excellent communication skills both written, verbal & telephone
* Good keyboard skills for regular use of computer systems / IT skills
* Welsh Speaking level 3
Desirable criteria
* Competent in the use of Microsoft Office
* Competent in the use of PiMS or similar PAS systems
Experience
Essential criteria
* Experience of working in an acute hospital/GP practice or Call centre environment
* Experience of dealing with the general public
* Ability to work as part of a team
Desirable criteria
* Experience of working directly with clinical/consultant staff
* Previous Waiting list management experience
Qualifications
Essential criteria
* Good standard of Education (e.g. GCSE Maths and English A-C)
* I.T qualifications or proven experience of using Microsoft Office packages
* NVQ Level 3 or equivalent knowledge and experience
Desirable criteria
* Statutory Mandatory Training as per Health Board Policy
* Understanding of basic Medical Terminology
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