Job Title: Lettings Area Manager Location: Birmingham Basic Salary: £45,000k - £50,000 (depending on experience) OTE £80,000 Estate Agency experience at a Senior level in Lettings An exceptional, one-off opportunity for a strong candidate to join a growing, technology focussed Sales and Lettings estate agent as Area Lettings Manager. We are looking for an experienced professional to assist with our ambitious growth plans. This role will include all aspects of Lettings including valuations, management, building relationships by liaising with potential landlords and tenants, growing the division through providing exceptional levels of service, staff training and ensuring the company is presented in the best possible light. You will be pro-active in self-promotion and marketing and provide excellent customer service. The aim is to create a referral business and maintain clients-for life business. The role: Oversee the management and guidance of lettings staff, including Branch Managers, Property Managers, and Property Lettings Consultants and Apprentices. Chair morning meetings and set clear objectives for the team in line with company strategies, monitoring performance against these targets. Maximise performance and client retention by providing exceptional customer service, building strong relationships with potential landlords and tenants, and maintaining a client-for-life business approach. Ensure targets and KPIs are met across all branches, proactively identifying, and pursuing opportunities for new business and growth. Spotting opportunities for new business and increasing business. Keep up to date with and ensure adherence to lettings legislation and compliance, handling any complaints that may arise. Manage any complaints that may arise Maintain strong working relationships with allocated partners and contractors to maximise business potential. Collaborate with the Marketing team to ensure the successful execution of advertising campaigns and the availability of sufficient marketing collateral to achieve targets. To set clear objectives in line with company/divisional/team strategy and to measure performance against these. Conduct regular 1-2-1s, hold monthly team departmental meetings, and complete thorough probationary, interim, and annual appraisals. Support team members in their career development through hiring, training, coaching, mentoring, and promotion. Adhere to all company processes regarding people management and consistently role model professional behaviours. Attend market appraisals with private, investor, and institutional clients as needed. Contribute to weekly Senior Leadership Team meetings, awaydays, report on market activity, trends, successes, and providing suggestions for improvement. Assist with departmental forecasting and budgeting, identifying recruitment needs and making recommendations where necessary. Be mindful of and identify recruitment needs making recommendations where possible. Have overall responsibility of the proper functioning of the lettings provision in the branches you manage. Experience Required: Previous experience working in Lettings essential. Previous experience managing a team essential. Good working knowledge of up-to-date lettings legislation. Ability to work under pressure and adhere to deadlines. Attention to detail. A true team player who is am to be responsible and take responsibility and ownership of this department. ARLA qualification desirable but not essential. Able to demonstrate knowledge/experience of working within budgets/P&L. Benefits: Bereavement leave Company events Employee discount Referral programme Sick pay Schedule: Monday to Friday Licence/Certification: Driving Licence (required)