What you will do
At Johnson Controls, the customer support co-ordinator supports the retention team in maintaining and enhancing customer relationships. This role manages customer interactions, keeps accurate records, and ensures customers are kept informed.
Working in a team with ongoing training and career opportunities, you will become a product and brand expert, building a rewarding future with a market-leading company in a secure, growing market.
How you will do it
1. Serve as the main contact for retentions-related admin tasks across communication channels.
2. Manage customer account updates, including cancellations and retentions.
3. Share potential save opportunities with the Retentions team.
4. Respond to customer enquiries promptly and professionally.
5. Co-ordinate emails and follow-ups to enhance customer loyalty.
6. Support internal processes and suggest efficiency improvements.
7. Promote our brand by providing accurate information on products, policies, and procedures.
8. Liaise with other departments to drive customer satisfaction.
9. Ensure records and systems are accurate and up to date.
10. Support Team Leader activities as needed.
What we look for
Required
11. “Customer first” attitude, with excellent customer service and objection-handling skills.
12. Attention to detail and strong written and verbal communication.
13. Ability to multitask, adapt to change, and work in a dynamic environment.
14. Proficiency in using multiple PC applications simultaneously.
15. Excellent interpersonal skills and workload management to achieve KPIs.
Preferred
16. Security industry experience (desirable, not essential).
17. Familiarity with CBS/JDE/SMS/Salesforce is a plus.
#LI-JB3
#LI-Onsite