Job Title: Claims Fraud Investigator - Third Party
Location: Bexhill or Leicester (Hybrid)
Role Overview
Working as part of a dedicated team, you'll be responsible for investigating suspected fraudulent third-party claims. You'll also be dealing with a caseload of multiple fraud types, gathering evidence and liaising with our panel solicitors to identify fraudster activity and making effective claim management decisions.
Responsibilities
* Working promptly and accurately to gather all the relevant evidence for investigations - including contacting all the involved parties, conducting interviews, reviewing engineer's reports and assessing vehicle damage
* Investigating multiple fraud types
* Successfully managing and maintaining a live caseload of claims through its lifecycle utilising our systems
* Having a proactive attitude towards your caseload of work, having a keen eye for detail and confident communication skills to work as part of a team dedicated to achieving the best possible outcomes
* Working in partnership with our panel of legal suppliers to ensure we\'re reaching the best commercial outcomes for Hastings Direct and our customers
* Ensuring that you\'re meeting customers fair and reasonable expectations and providing fair outcomes
Essential Skills/Experience
* Previous experience of handling motor fraud claims
* Proven background in claims handling and awareness of motor claims processes
* Excellent attention to detail as quality is paramount when dealing with suspected fraudulent claims
The Interview Process
* Recruiter Screening
* Interview with Hiring Leader and another member of the wider Fraud team
As a Disability Confident employer, we\'re committed to ensuring our recruitment processes are fully inclusive. For more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we\'re regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you\'ll of course have fair access to support and adjustments throughout your recruitment journey.
Benefits
In addition to a competitive salary you will also receive
* Flexible working - we champion a flexible hybrid working approach
* Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
* Financial wellbeing - life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, plus discounts, cashback, free independent mortgage advice and access to financial wellbeing support
* Mental wellbeing programme - Thrive app, colleague assistance programme available 24/7, in-house mental health first aiders, support groups
* Other benefits - 25 days annual leave + bank holidays (option to buy/sell one week), health plans, dental plans, discounted health assessments, Cycle to work and tech schemes, onsite facilities, social events
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. The recruitment process includes reference checks, and may include credit and criminal record checks.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Legal
Industries
* Insurance
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