Job Role: Town Manager - Covering our two venues in Wrexham
Hours per week: 40
Salary: £30,098 + Bonus
Shift pattern: 5 days across 7, mixed shift patterns. Evenings and weekends expected as part of the role.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral
Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond?
Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK.
As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.
So, just what would you be doing if your application was successful?
Our Town Managers are an essential part of our team. You will be responsible for running multiple venues in one area, carrying out all admin and customer service duties as required to ensure the venues are held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a management role essential.
Management duties within our venues also include:
· Liaising with both Area Management and Venue Management/Assistant Managers to ensure the venues are meeting their KPIs and being the best they can be
· Recruiting for the venues
· Delegate and support staff in their daily tasks
· Encouraging and driving business day to day, including during peak times and tournament days.
· Key holder duties (such as opening or closing a venue)
· Liaising with HR
· Completing probation and return to work meetings where necessary
Whilst out on the venue floor, you will also be expected to carry out customer service duties as and when necessary. By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:
· Promoting our excellent offers, promotions and events.
· Providing refreshments and snacks to our customers.
· Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
· As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
· Job Security due to our ever expanding business
· Excellent career progression opportunities.
· We pay above the National Living Wage regardless of age
· Annual Shoe Allowance
· The opportunity to earn bonuses and recognition for going the extra mile.
· Enhanced Maternity and Paternity packages.
· Employee Development Programme available.
· Employee Assistance Programme. – Access to a confidential 24hr Health Assured helpline
· Life Assurance – 3 x annual salary
· HAPI App discounts – retail, travel, cinema etc.
· Discount on Tanning, Lotions and Gym Membership
· Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
OPS2MGR
Job Types: Full-time, Permanent
Pay: £30,098.00 per year
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Application question(s):
* If your application is successful you will be required to complete a DBS check, are you comfortable doing so?
Experience:
* Management: 2 years (required)
* Customer service: 4 years (required)
Licence/Certification:
* Driving Licence (preferred)
Location:
* Wrexham (Wrexham) (required)
Work Location: On the road