Your newpany
I am currently working with a leading client who is looking for a number of experienced Customer Service Advisors to join the organisation at their Head Office on a temporary basis of 14 weeks.
Your new role
You will be joining the domestic service team and will be responsible for delivering exceptional, consistent service to customers whilst maximising upselling opportunities. Through building rapport, you will ensure you maintain the relationships of the customer base whilst handling inbound calls. You will also have inboundmunication using other channels, including email and webchat. You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. You will be answering on average 60–100 calls per day!
What you'll need to succeed
To be considered for this role, you must have proven previous experience within a customer service position, contact centre is highly desirable. You will be confident, motivated and proactive and be able to build an appropriate rapport with customers. Target-driven and resilient individuals will thrive in this position, and you must be able to handle customer interactions assertively, and with empathy.
What you'll get in return
This is a long term temporary role based in thepany's Head Office in Warrington, offering apetitive hourly rate. Full-time, Monday – Friday between 8am and 5pm, with 2 in 4 Saturdays on reduced hours but earning time and a half! Access to free on site parking is available. Starting from January 23rd