Property Manager
Billingham
23,000 – 26,000 per annum
Key Responsibilities
Portfolio & Tenancy Management
Manage a portfolio of residential rental properties from move-in to move-out
Act as the main point of contact for landlords and tenants
Ensure tenancies are managed in line with AST agreements and UK legislation
Maintenance & Repairs
Log, prioritise, and coordinate maintenance issues
Instruct approved contractors and manage works within agreed budgets
Obtain quotes where required and seek landlord authorisation
Monitor contractor performance, costs, and completion times
Deal with emergency repairs and out-of-hours issues when required
Compliance & Legislation
* Ensure properties remain compliant with UK regulations, including:
* Gas Safety (CP12)
* Electrical Safety (EICR)
* EPC requirements
* Smoke & carbon monoxide alarms
* Right to Rent
* Licensing requirements (where applicable)
* Maintain accurate compliance records on the property management system
* Support Section 21 / Section 8 processes where required (with senior approval)
* Handle deposit deductions and disputes in line with DPS guidelines
Landlord & Tenant Relations
Provide clear, professional advice to landlords on their legal responsibilities
Handle tenant complaints and disputes calmly and fairly
Set expectations clearly and manage difficult conversations professionally
Maintain high levels of customer satisfaction and retention
Administration & Systems
Keep property management software fully updated
Record all actions, communications, and compliance documentation
Work closely with lettings, accounts, and senior management teams
Support business growth through renewals, rent reviews, and landlord retention
Person Specification
Essential
Previous experience in residential property management or lettings (6 month)
Excellent communication and organisational skills
Ability to manage a busy workload and prioritise effectively
Confident handling difficult conversations with landlords and tenants
Good IT skills and experience using property management systems
Full UK driving licence (if inspections required)
Desirable
ARLA / Propertymark qualification (or working towards)
Experience managing licensed or complex properties
Knowledge of deposit dispute processes
Background in maintenance coordination or contractor management
Key Skills & Attributes
Calm under pressure
Detail-oriented and compliance-focused
Commercially aware
Professional and customer-focused
Problem-solver with strong judgement