Retail Sales Assistant
Department: Retail
Employment Type: Permanent - Part Time
Location: Boots, Plymouth, Drake Circus
Reporting To: Retail Account Manager
Description
As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIs are essential in this role.
You will be a retail expert, ensuring link selling and eventing are key to your remit, reporting into the Retail Development Consultant. Your organisation and attention to detail will ensure that the Company standards are maintained through delivering an exceptional Elemis journey for each client.
Contract Type: Permanent
Weekly Hours: 22.5
What Will You Do?
1. Proactively and enthusiastically drive sales to meet and exceed personal and counter targets.
2. Raise awareness of the Elemis brand and educate clients about the product range.
3. Participate fully in promotional and PR activities to ensure the success of promotions and events.
4. Recommend appropriate products to clients, considering medical contraindications.
5. Assist the Account Management Team in recording sales figures and stock levels to meet KPIs.
6. Maintain the Elemis counter to high standards of cleanliness, hygiene, and presentation.
7. Provide high-standard customer service, handle client complaints promptly, and consult with the Account Management Team as needed.
8. Keep client information confidential and secure, discussing sensitive information only with appropriate parties.
Sustainability Responsibility
* Contribute to the Sustainability Goals set by ELEMIS regarding Climate, Biodiversity, and People.
* Be mindful of Elemis’ sustainability pledge when ordering testers and professional products.
* Reduce waste during promotional activities.
* Perform other duties as requested by management.
The Perfect Candidate:
* At least 3 years of proven sales experience, including link selling.
* Good education background, equivalent to UK/European standards.
* Strong sales record with a passion for achieving results in a target-driven environment.
* Previous experience with a premium skincare brand, including color.
* Knowledge of Elemis treatments, products, and philosophy is desirable.
What We Offer You!
* Staff discount on Elemis products and spa treatments, plus discounts on other L'OCCITANE Group brands.
* Well-being policies including enhanced maternity and paternity leave, income protection, and life assurance.
* Holiday allowance that increases with service length.
* Company pension scheme.
* Bonus and commission schemes.
* Healthcare Cash Plan, private medical insurance, and Employee Assistance Programme.
* Additional benefits like Cycle to Work, Season Ticket Loan, and Service Awards.
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