Join a leading independent technology and services provider as a First Line Analyst L3
Job Overview:
This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders.
Rate £18.32/Hr through UMB
£14.11/Hr through basic PAYE
Contract 12 Months contract
Location: Nottingham OR Milton Keynes
Security Required: SC Clearance
Key Responsibilities
* Ensure Department/Contract meets SLA performance targets
* Maintain and improve customer satisfaction levels
* Understand and adhere to policies and procedures
* Demonstrates relevant Company Values
* Keep skills up to date with IT industry standards as appropriate to the role/contract
* Attain and maintain accreditations as appropriate to the role/Contract
Key Requirements
1. Works under supervision. Uses minor discretion.
2. Able to follow instructions and procedures
3. Uses information systems,...