Job Description
Main Responsibilities
* Lead, manage, and inspire the domiciliary care team to deliver person-centred services to children, young people, and adults.
* Ensure full compliance with CIW regulations and all relevant statutory and contractual requirements.
* Oversee service provision across North Wales, including recruitment, training, and supervision of staff.
* Develop and implement policies, procedures, and best practices to maintain and improve service quality.
* Promote safeguarding and ensure that the wellbeing and safety of service users is central to all activities.
* Establish and maintain positive relationships with service users, families, commissioners, and external agencies.
* Monitor and evaluate care standards, identifying areas for continuous improvement.
* Manage budgets, resources, and rotas efficiently and effectively.
* Respond to any concerns, complaints, or incidents in a timely and professional manner.
* Participate in on-call management as required.
Essential Requirements
* Registered Manager qualification (Level 5 Diploma in Leadership for Health and Social Care Services - Children and Young People's/Adults' Management or equivalent).
* Current registration with Care Inspectorate Wales (CIW) or eligibility to register.
* Significant experience in a managerial role within domiciliary care, supporting children, young people, and adults.
* In-depth knowledge of CIW regulations, safeguarding, and best practice in home care services.
* Excellent leadership, communication, and organisational skills.
* Ability to build rapport with service users, families, staff, and external stakeholders.
* Strong problem-solving and decision-making abilities.
* Full driving licence and willingness to travel across North Wales as required.
* Right to work in the UK.
Desirable Attributes
* Previous registration with CIW
* Experience in multi-site service management.
* Up-to-date training in child and adult safeguarding.
* Experience supporting individuals with complex needs, including physical disabilities, mental health conditions, Learning Disabilities and Autism.
* Welsh language skills (desirable but not essential).
Benefits
* Competitive salary and benefits package.
* Ongoing professional development and career progression opportunities.
* Supportive and inclusive working environment.
* Contribution to the delivery of crucial care services within the community.
Application ProcessTo apply, please submit your CV and a covering letter outlining your suitability for the role. Successful candidates will be subject to enhanced DBS checks and reference checks in line with CIW requirements.Join Banquo Limited and play a vital role in shaping outstanding domiciliary care across North Wales.