About the role
This role provides support with scheduling Field Engineers to provide on-site break-fix support to our client base.
The KFP helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
The working hours will be:
40 hours per week | 8:00 - 5:00
Monday-Friday
Your key tasks and responsibilities will include:
The Scheduling Apprentice supports our UK and Ireland workforce by managing various aspects of operational support. This role is ideal for someone highly organised, eager to gain hands-on experience, and ready to thrive in a fast-paced environment.
With excellent career progression opportunities, this role is perfect for anyone looking to develop skills in operations and administration while playing a vital part in our team's success.
Key Responsibilities:
* Arranging Field Engineer diaries
* Liaising with Service Desk to schedule visits
* Reporting on diary entries and visits
* Logging support desk interactions in our ticketing system.
* Escalating problems to other departments as needed.
* Utilising the Autotask ticketing system to support business needs.
* Supporting health and safety initiatives and compliance. The above is not an exhaustive list of duties and you may be expected to perform different tasks as necessary to meet the overall business objectives of the organisation.
About you
We are seeking someone with experience in troubleshooting IT problems and supporting IT hardware, which includes printers, laptops, desktops, and mobile devices. This experience can be gained through previous roles or through academic study, such as a college or university course. Additionally, excellent customer service skills are required for this position.
The role is fast-paced, and the ability to prioritize and manage multiple conflicting deadlines is essential.
Key qualities for success in this role include strong problem-solving skills and attention to detail. Regular communication with internal and external stakeholders of all levels will be required, so excellent written and verbal communication skills are important.
Previous experience in retail is desirable.
About us
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.
Why KFP?
As well as a salary, we provide the following benefits:
* 25 days holiday excluding bank holidays
* Recruitment referral scheme (£500 for each successful referral you make).
* Excellent professional development opportunities
* Regular team and company social events
These benefits are in addition to statutory benefits such as eye test vouchers and a
workplace pension
Job Type: Full-time
Pay: Up to £25,500.00 per year
Work Location: In person