Administrator – Bupa, Crawley (RH10 9LW)
Full Time – Permanent – Salary £29,300 – Days Mon‑Fri – Location Crawley Health Centre
Overview
We make health happen. This role is a highly motivated administrative position in the Crawley Health Centre, responsible for delivering efficient Bupa Clinics UK services while providing an outstanding customer experience.
Responsibilities
* Welcome patients and handle all patient interactions with hospitality and professionalism.
* Respond to patients’ requests professionally and in a timely manner.
* Resolve patient complaints and assist with all inquiries regarding clinic services and operating hours.
* Maintain data protection by following Bupa protocols.
* Schedule patient appointments and manage the multi‑phone line system, including calls and e‑mail.
* Ensure working and customer areas are always safe.
* Complete financial administrative duties.
* Maintain accurate records.
What you’ll bring
* Proven experience delivering client‑focused customer service in person (e.g., retail, hospitality, or a similar role).
* Brilliant interpersonal and communication skills, able to build rapport quickly.
* Great time management and flexibility, able to switch tasks and support the team during shifts.
* Excellent attention to detail, solid computing skills and knowledge of Microsoft Office.
* Previous administration experience is preferable but not essential.
Benefits
* Equivalence to 25 days holiday per year (increasing with length of service), with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* Enhanced pension plan and life insurance.
* Annual bonus scheme.
* Support with travel costs via a season ticket loan or Cycle2Work.
* Other benefits and online discounts.
* Participation in the Viva wellbeing programme.
Additional Information
* Bupa is a Level2 Disability Confident Employer. We offer interview/assessment to applicants who meet minimum criteria and provide reasonable adjustments where needed.
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