The Customer Service Advisor (6-month contract) role in the retail industry involves providing outstanding support to customers, ensuring their queries and concerns are resolved promptly and professionally. This temporary position is ideal for someone who enjoys delivering excellent service and thrives in a fast-paced environment. Client Details This opportunity is with a small-sized retail company known for its innovative approach and commitment to providing high-quality products to its customers. The organisation values efficiency and customer satisfaction, making it a rewarding place to work for those passionate about customer service. Description Respond to customer inquiries via phone, email, and live chat in a professional manner. Resolve customer issues efficiently, ensuring satisfaction and loyalty. Maintain accurate records of customer interactions and transactions. Provide product information and guidance to assist customers in making informed decisions. Collaborate with internal teams to address and resolve customer concerns promptly. Identify and escalate complex issues to the appropriate department for resolution. Contribute to the improvement of customer service processes by sharing feedback and suggestions. Adhere to company policies and procedures to ensure consistency in service delivery.Profile A successful Customer Service Advisor should have: Previous experience in a customer service role, ideally within the retail industry. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-focused mindset. Proficiency in using customer service software or tools. The ability to work effectively in a team-oriented environment. A proactive and adaptable approach to handling a variety of customer queries.Job Offer Immediate start. Free on-site parking. A temporary 6-month contract with opportunities to gain valuable experience in the retail industry. Supportive and professional work environment. Potential for future opportunities within the company based on performance