An exciting opportunity has arisen for an experienced Highway Communications Officer to join a busy client in the Manchester area on an initial 6 month contract basis.
Responsibilities
- Coordinate and communicate information relating to road closures, roadworks, traffic management measures and highway improvement projects.
- Prepare, draft and distribute stakeholder communications including letters, emails, notices, briefings and project updates.
- Act as a key point of contact for residents, businesses, councillors, contractors, utility companies, emergency services and other stakeholders.
- Respond to enquiries and correspondence in a professional, timely and customer-focused manner.
- Manage and monitor shared inboxes, ensuring enquiries are logged, tracked and responded to within agreed timescales.
- Liaise with internal departments, highways engineers, project managers and external partners to gather and share information.
- Support the planning and delivery of stakeholder engagement and public consultation activities.
- Maintain accurate records, databases, stakeholder contact lists and communication logs.
- Coordinate stakeholder notifications and communications in line with project programmes and deadlines.
- Provide administrative support to the Highways team, including document management, filing, meeting coordination and report preparation.
- Assist in the preparation of briefing notes, reports, presentations and management information.
- Support the communication of road closure, diversion and traffic management information to minimise disruption and manage public expectations.
- Monitor project progress and provide stakeholders with updates regarding changes, delays and programme information.
- Work collaboratively with contractors and delivery partners to ensure communications are accurate and consistent.
- Support website updates, newsletters, customer communications and other engagement materials where required.
- Ensure all communications comply with council policies, procedures, GDPR and relevant legislation.
- Deliver excellent customer service and promote a positive image of the Highways Service.
- Identify opportunities to improve communication processes and stakeholder engagement activities.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for.
