Job Description
We are looking for a full-time Store Manager for our Marella store in Belfast.
Main Responsibilities:
* Manages, coordinates, motivates the sales team to meet sales objectives by training and mentoring staff;
* Responsible for recruiting, supervising and appraising staff;
* Enhances the team's knowledge in terms of product and service, using the tools and systems provided;
* Responsible for managing budgets and setting/meeting sales targets;
* Undertakes store administration duties such as managing store budgets and updating store reports;
* Delivers excellent service to ensure high levels of customer satisfaction;
* Deals with customer queries and complaints;
* Proactively suggests strategies to attract new customers, expand store traffic, and enhance brand awareness in the market;
* Actions pricing strategies according to Head Office guidance and oversees stock control;
* Liaises with HQ;
* Acts as ambassador of the customer-centric logic within the store;
* Works in compliance of HQ corporate guidelines and procedures;
Ideal Candidate will have:
* High school diploma or equivalent qualification;
* Bachelor’s degree is a plus;
* Significant past experience as store manager in the fashion/luxury industry;
* Experience with contemporary brands is a plus
* Excellent selling skills;
* Strong analytical skills. Ability to analyze store KPIs and produce synthetic feedbacks for the HQ;
* Strong leadership, customer service-orientation and customer management abilities;
* Excellent communication and interpersonal skills;
* Fluent in English;
* Ability to use digital devices, and programs Microsoft Excel and Word;