Technical Support Analyst
The closing date is 11 June 2026
University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team offers an opportunity for an individual aspiring to work as a Technical Support Analyst. The role is part of a dynamic team providing hardware and software support across a large acute hospital environment.
Key responsibilities include:
* Provide desktop support to a corporate estate of over 10,000 desktops and 13,000 users.
* Handle end‑user hardware and software issues using ITIL incident, change and problem management.
* Support operation of networked computer systems; basic network troubleshooting required.
* Prepare, test and deploy equipment (PCs, laptops, mobile devices) following best practices.
* Install and commission ICT equipment in user work areas and provide basic user familiarisation.
* Maintain and operate Trust standard OSs such as Windows 11 and iOS.
* Commission, deploy and support mobile devices.
Additional duties include:
* Provide remote and on‑site support at University Hospital Coventry and other sites, travelling as necessary.
* Ensure ICT equipment meets safety standards, perform problem resolution and hardware repairs, liaising with third parties.
* First‑line fault finding for network equipment and cabling; configuration and patching.
* Record incidents, changes and requests in ServiceNow; use escalation procedures and keep users informed.
* Use ServiceNow for asset management and report generation.
* Support voice and data network systems; maintain via configuration and change management.
* Perform acceptance testing, installation, commissioning, configuration and troubleshooting of voice/data communication equipment.
Essential requirement: A UK driving licence (International licence not accepted).
Working hours: 7.5 hours per day, Monday to Friday, core hours 07:30–18:00 with 30 minutes for lunch. Flexibility may be required.
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