Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: Adult and older adult mental health services Specialist learning disability services Mental health services for children and young people Community healthcare services for children, young people and families in Dudley Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it. To find more about our staff benefits, please visit our website: blackcountryhealthcare.nhs.uk. Don’t meet every single requirement? Studies have shown that women and ethnic minority candidates are less likely to apply to jobs unless they meet every single qualification. At Black Country Healthcare we recognise and value all forms of knowledge and expertise, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the job description/person specification, we encourage you to apply anyway. You may be just the right candidate for this or other roles. For further supporting information to help you apply for this role please see documents attached under ‘Additional documents’. Job overview Wolverhampton 5 – 18 Autism Spectrum Condition (ASC) Diagnostic Pathway We are a pathway designed to assess and diagnose ASC/ASD (Autism Spectrum Disorder) within NICE (National Institute for Health and Care Excellence) standards We receive referrals for young people who show possible ASC traits. We then gather a variety of information and complete various assessments before they are presented to our multi-professional panel, where a team of professionals qualified in different relevant fields discuss the case and come to decision as to whether an ASC diagnosis is appropriate or if the young person’s traits/presentation can be explained by an alternative prognosis ASC admin's role is to assist in helping this happen as smoothly as possible. The successful candidate will be required to work from base 5 days a week until fully trained, once trained 3 days in the office and if the office is covered 2 days working from home. Previous applicants need not reapply Advert · · Processing referrals, creating, editing, using and up keeping various spreadsheets, documents and templates. Taking basic calls and passing on messages to the clinicians, contacting professionals and families on behalf of the pathway via letter, email and phone. Formatting & sending letters, gathering information from professionals, actioning and responding to a variety of emails both internal and external, booking rooms for clinicians and sending appointment letters, filing both electronic and physical paperwork. Sending resources to family, prioritising work & working independently and communicating with the team. Working for our organisation Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region, we provide: · Adult and older adult mental health services · Specialist learning disability services · CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We’re using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we’re always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services. Detailed job description and main responsibilities Job Description Post Title: ASC Administration Officer Department: Administration Location: The Gem Centre - Wolverhampton Directorate: CAMHS Band: 3 Hours: 37.5 Contract Type: Fixed Term – 12 Months Responsible to: Administration Team Leader Job Purpose · The post holder will provide a comprehensive administrative support for the ASC Team and across various disciplines/services to enable them to function effectively. Main Duties/Responsibilities All duties outlined are appropriate to the grade and the actual duties will be determined by the placement. q Administration 1. Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary. 2. Produce, reports and letters in accordance with Division guidelines. 3. Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required. 4. Process the client referral system and associated paperwork in accordance with departmental systems. 5. Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements. 6. Maintain effective diary management as required by management. 7. Process incoming/outgoing post, taking appropriate action as necessary. 8. Maintain an efficient filing and records system, encompassing medical secretarial services. 9. Collate statistical information and prepare returns appropriate to grade as required by management. 10. Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made. 11. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates, where appropriate under the direction of the Line Manager. 12. To supervise and mentor staff on Band 2 and below with support guidance from Line Manager. q Procedures 1. Ensure that comments/complaints are dealt with in accordance with the complaints policy. 2. The postholder will be required to comply with all policies and procedures issued by and on behalf of Black Country Healthcare NHS Foundation Trust. q Technology 1. Use and maintain current systems relying on information technology and to assist with implementation and development of new systems and information technology as appropriate to the grade. This will include word processing skills and the use of other software where appropriate. 2. To train new members of administrative staff on current systems and processes. q General 1. Any other duties as may be appropriate to achieve the objectives of the post or to assist the Service in the fulfilment of its objectives commensurate with the postholder’s grade, abilities and aptitude. 2. Comply with and actively promote Trust policies. 3. Carry out duties in line with Trust policies on equal opportunities, harassment, racial equality and the Equality Act 2010. To be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. To personally act as an exemplar on these issues. To identify and monitor training in line with these policies and the Equality Act 2010 standards for yourself and any employees you are responsible for. q Work Base / Duties Your work base for this appointment and your Division will be the location as identified on page 1 of the job description, although this does not preclude movement to within other areas the Trust to fulfil its obligations under the National Health Services Acts. Any excess travel from home to base incurred as a result of you agreeing to change your place of work will be paid as per the Trust's Travel Expenses Policy. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality administration service. Trust Values Employees, workers, and / or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values. Confidentiality and Data Protection Staff are to familiarise themselves with the Employer’s data protection policy when this is available, which sets out its obligations under the General Data Protection Regulation, the UK Data Protection Act 2018 and all other data protection legislation. You must comply with the Employer’s data protection policy at all times and you agree that you will only access the systems, databases or networks to which you have been given authorisation and only for the purposes of your work for the Employer. The Employer will consider a breach of its data protection policy by you to be a disciplinary matter which may lead to disciplinary action up to and including summary dismissal. You should also be aware that you could be criminally liable if you disclose personal data outside the Employer’s policies and procedures. If you have any queries about your responsibilities in respect of data protection you should contact the Employer’s Data Protection Officer. Data Quality The post holder should ensure any data/information prepared for either internal or external analysis is ‘fit for purpose’ i.e. that it is accurate, valid, reliable, timely, relevant and complete. No Smoking The Trust has a no smoking policy. Smoking is not allowed on any Trust premises. Health and Safety The post holder will take personal responsibility for any Health & Safety issues and obligations under the Health & Safety at Work Act. The post holder should also be aware of and comply with other relevant legislation and policies e.g. Fire Regulations. Clinical Governance All employees are required to actively contribute towards the Trust’s clinical governance systems, taking responsibility as appropriate for quality standards, and work towards the continuous improvement in clinical and service quality. Infection Prevention & Control Infection prevention & control is everybody’s responsibility; it is a requirement for all Trust staff to comply with all Trust infection control policies and procedures. · All Trust staff should ensure that they fulfil their responsibilities for infection prevention and control, that they provide leadership where appropriate in infection control matters and that they challenge poor infection control practice in their workplace. · All staff must adhere to the Trust’s Hand Decontamination Policy · All staff are expected to behave in a manner which protects patients, public and colleagues from infection risks within the scope of their role. · All staff should have infection control training at induction and annual infection control updates as required. Employees must also be aware of the responsibilities placed upon them by The Health & Social Care Act (2007) Code of Practice to ensure they maintain a safe, infection free environment. This includes the knowledge and understanding of the management of infected patients, your own health and the principles of Standard Infection Control Precautions including the correct technique for Hand Washing, adherence to bare below elbows as required and the appropriate use of Personal Protective Equipment (PPE). Safeguarding Adults Safeguarding is ‘Everybody’s Business’. It means protecting people’s health, well-being and human rights. It includes protecting their rights to live in safety, free from abuse and harm; taking their views, wishes, feelings and beliefs into account. In the West Midlands, the main statutory agencies work together to promote safer communities, to prevent harm and abuse and to deal with actual or potential when concerns arise. These Organisations which include Black Country Healthcare NHS Foundation Trust work together to achieve these outcomes by working within the Safeguarding Adults multi-agency policy and procedures for the West Midlands and adhering to the local Safeguarding Adult policy and procedures. Staff can contact the Trust Named Nurses for Safeguarding Adults or a member for advice and support if they have concerns. It is an employee’s responsibility to comply with all current legislation and relevant Safeguarding training as breaches may lead to an employee being subject to disciplinary action. Safeguarding Children All members of staff have a responsibility to ensure that children and young people are safe from abuse or harm. Employees must comply with Local Safeguarding Board Child Protection Policy and Procedures and Black Country Healthcare NHS Foundation Trust Safeguarding Children Policy. Staff can contact the Trust Named Nurses for Safeguarding Children or a member for advice and support if they have concerns. It is an employee’s responsibility to comply with all current legislation and relevant Safeguarding training as breaches may lead to an employee being subject to disciplinary action. This document is not intended to be an exhaustive list. Other duties, responsibilities and work base appropriate to this role / grade, may also be required. The manager will discuss this with the post holder where necessary. Please Note that Internal at Risk Employees will be given preference for this position We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post. If you do not hear from the recruitment 4 weeks within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback. The salary range quoted is as per NHS Agenda for Change pay structures. This is based on the number of years’ working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years. Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ) people. Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process. Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.