Description
We are looking for Claims Handlers to join our market leading, lawyer led claims handling service in our Corporate Insurance CSG team as part of DAC Beachcroft.
This role will be situated in Newport and you will be required to come into the office 5 times a week during your probation period, then on a flexible hybrid pattern thereafter.
What you will do?
You are expected to provide a timely, professional and high-quality service to our clients in the management of claims. Depending on your role, and with the support of a supervisor and team manager you will be expected to:
* Be responsible for a varied caseload of volume pre-litigated work.
* Review claims assessing who's at fault and the level of compensation within authority limits
* Resolve claims through negotiation and litigation within client service standards.
* Maintain contact with our clients and their Customers whilst proactively managing their expectations.
* Meet individual performance measures (financial and quality performance measures)
* Ensure that the DAC Beachcroft brand and standards are maintained.
Who you are
You do not need to have prior experience as a Claims Handler or a legal qualification in order to apply, we are happy to hear from those with customer service/retail experience and/or school leavers or graduates who are team players and have the passion for learning.
You will have:
* IT skills - Be IT literate with a good working knowledge of Excel and Word
* Prioritisation and Organisation Skills - the ability to structure your time well, prioritise work effectively and recognise when to ask for help.
* Interpersonal skills - communication skills to liaise with clients, intermediaries and colleagues on the phone and in person.
* Analytical skills - The ability to critically look at factual evidence, identify key legal arguments and apply the same.
* Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
* Resilience - The ability to stand your ground in a telephone negotiation and to receive feedback.
* Commitment and enthusiasm - with a professional attitude.
* Aptitude to learn – The ability to retain knowledge and implement new skills showing initiative to use available resources to problem solve.
* Alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive)
What's in it for you?
* High levels of flexibility and a great work life balance -
* A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
* Opportunities for growth and progression including professional funding
* In person and remote social events
* Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
About DAC Beachcroft
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We are market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK's top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore plus a representative office in Miami and broad network of affiliations across the globe.
At DAC Beachcroft we are committed to and recognise the importance of equity, diversity and inclusion across the board, including and beyond the protected characteristics. We take decisions based solely on merit. We value, welcome and seek out people with different backgrounds and life experiences, perspectives, beliefs, ways of thinking and identities.
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).
Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.
For PSL queries, please contact: or