Overview
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
* Lead regional business change activities on a day-to-day basis and drive the delivery of business change within a region, working with the Head of Service Performance Improvement on strategic regional change planning and capability needs.
* Be responsible for national change partnering, leading a team of business change professionals and operational colleagues to deliver change initiatives across the region in close collaboration with key senior stakeholders including central projects, National Business Change Leads, Service Managers, and regional operational leads; use data from standard change planning tools to plan and prepare the business for the impact of changes and safely manage and implement change.
* Plan and manage regional change activity using the standard toolkit and frameworks to ensure activities are planned, completed, and properly supported to enable the business to implement the agreed change and realise the business benefits; ensure project risks are managed and escalated as required.
* Build change capability across the wider change community using continuous improvement tools and techniques, align to the Government Online Skills Tool (GOST), and model the use of standard change tools and templates to support consistent implementation and embedding of change and the establishment of business change as a professional service within the organisation.
About you
* You will have recent knowledge, experience, and practical application of leading and delivering business change and implementation in a complex environment.
* You can build strong partnering relationships to drive the development, standardisation and professionalisation of an End-to-End Integrated Change function to establish and embed specialist change roles within the organisation and build change capability.
* With strong senior stakeholder management skills, including presenting complex information at Director level, and a strong communicator, you are able to influence stakeholders and communicate messages clearly to a range of audiences at all levels – both verbally and in writing to persuasively bring stakeholders on the change journey.
* You will hold or be willing to work towards project and change management qualifications and levels such as:
* • Managing successful Programmes – Practitioner
* • APMG Change Management – Practitioner
* • APM Project Management Qualification
* • APM Chartered Project Professional
Further details
* The role can accommodate a hybrid approach; postholders will be subject to the current policy for hybrid working and required to work in the office for 60% of their time. Where people have reasonable adjustments, we will treat these in line with normal policies and procedures to consider what adjustments can be made.
* Standard full-time working hours are 37 hours per week. This is a full-time role only requiring 37 hours per week to meet the needs of the business. Please note it may not be possible to accommodate requests for non-working days on Mondays and Fridays.
* Occasional travel to other HMCTS sites.
* For this post, travel within your assigned Region will be required to support implementation activities and occasional travel across HMCTS Regions may be required. Travel expenses will be paid in accordance with organisational policies.
* Please read the supporting role profile document attached below before applying for the full key accountabilities and essential/desirable knowledge, skills and experience.
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