Job Summary
We are seeking a dedicated and knowledgeable automotive Parts Advisor to join our team. The ideal candidate will play a crucial role in ensuring that our customers receive the right parts for their needs while providing exceptional service. This position requires strong organisational skills, effective communication abilities, and a commitment to maintaining high standards of customer satisfaction.
Responsibilities
* Commercial vehicle experience a benefit but not essential.
* Assist customers in identifying and sourcing the correct parts for their vehicles or equipment.
* Maintain accurate records of inventory and orders using Excel and other software tools.
* Communicate effectively with customers both in person and over the phone, demonstrating excellent phone etiquette.
* Organise and manage stock levels, ensuring that all parts are readily available for customer requests.
* Provide bilingual or multilingual support to enhance customer experience and accessibility.
* Collaborate with team members to improve service delivery and operational efficiency.
* Stay updated on product knowledge, industry trends, and new parts availability.
Experience
* Previous experience in a automotive parts advisory or similar role is preferred but not essential.
* Proficiency in using Excel for inventory management is advantageous.
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Excellent communication skills, both verbal and written, are essential for effective customer interaction.
If you are passionate about providing outstanding service and have the necessary skills to thrive as a Parts Advisor, we encourage you to apply and join our dynamic team
Job Type: Full-time
Pay: £30,000.00-£33,000.00 per year
Benefits:
* Company pension
Work Location: In person