I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.
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My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.
Role & Responsibilities:
* Take ownership of the live service for a Salesforce-native SaaS platform
* Manage the configuration and deployment of Salesforce changes across environments
* Work closely with technical teams on customisations and integrations
* Lead incident, problem, and change management using ITIL-aligned processes
* Act as the main escalation point for technical issues and platform-related incidents
* Ensure the platform adheres to compliance and regulatory requirements
* Drive continual service improvements and support scalability as the business grows
* Strong, hands-on Salesforce experience, including deployments and configuration
* Proven background in Service Management or a similar application/platform support role
* Understanding of the Salesforce ecosystem, limitations, and best practices
* Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
* Familiarity with ITIL processes, especially change, release, and incident management
* Excellent communication and stakeholder management skills
* Proactive and adaptable—comfortable working in a scale-up setting
* Desirable: Salesforce certifications (e.g. Administrator, App Builder)
Package:
* Remote first environment - (once or twice per month in the London office)
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Created on 10/06/2025 by JR United Kingdom
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