Job Description
About the Role
We are seeking an experienced and highly motivated Field Operations Manager to lead and deliver UAV field operations across a wide range of applications.
This is a hands-on leadership role responsible for managing operational delivery in the field, including demonstrations, training, technical support, and system trials. You will oversee a team of pilots and technicians while ensuring high standards of safety, compliance, and customer satisfaction.
The role requires a proactive, organised individual with strong technical awareness and the ability to operate effectively in dynamic, real-world environments.
Key ResponsibilitiesOperations & Project Delivery
* Plan, coordinate, and execute field operations including:
* system demonstrations
* customer deployments
* field service, maintenance, and repairs
* research and development trials
* Develop operational plans considering airspace restrictions, regulatory requirements, and client needs
* Coordinate approvals and logistics to ensure successful delivery of field activities
Team Leadership
* Lead, mentor, and manage a team of UAV pilots and technical specialists
* Promote a strong culture of safety, performance, and continuous improvement
* Ensure all team members are trained and competent in both operation and maintenance of systems
Customer Engagement & Support
* Act as the primary point of contact for customers requiring:
* service and maintenance
* operational support
* technical guidance
* Manage inbound and outbound enquiries, ensuring timely and accurate responses
* Build and maintain strong relationships with clients and partners
Training & Capability Development
* Coordinate and deliver training for:
* internal personnel
* external customers
* Ensure all operators meet required competency and compliance standards
Compliance & Safety
* Maintain strict adherence to UAV regulations and operational safety standards
* Implement and enforce company procedures and best practices across all field activities
* Manage risk and incident response in operational environments
Skills & ExperienceEssential
* Proven experience in operations management, field service, or project delivery
* Strong leadership and team management experience
* Excellent organisational and communication skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong problem-solving skills and attention to detail
Technical / Industry Background
* Experience in aviation, UAV/drone operations, or technical field services
* Understanding of flight operations, safety, and regulatory frameworks
* Background in engineering (mechanical, electronic, or software) or technical systems
Desirable
* UAV piloting experience and/or relevant certification (e.g. GVC or equivalent)
* Experience with:
* drone systems and payloads
* field-based testing or deployments
* international operations
* Knowledge of drone regulations and compliance