Overview
Complex Care Nurse delivers expert clinical training to carers, manages a caseload, and collaborates with stakeholders to deliver high-quality care to adults and children at home or in the community.
Key Relationships
Internal stakeholders:
* Operational teams – central and branch
* Support office teams – including finance, payroll, HR, training marketing, IT
* Recruitment
* Wider Home Care People professional family
External stakeholders
* Regulatory bodies - CQC, Care Inspectorate
* Local authorities, commissioners, case management
* Third parties including legal, insurance, PR, branding
* Industry partners / suppliers
Main Responsibilities
Professional/Clinical Leadership
* Take responsibility to ensure the highest standards of professional care are attained in providing safe, high-quality care
* Lead on clinical decision making relating to complex care across the complex client pathway - as per policy, from the point of referral to implementation and evaluation of care delivery
* Participate in home visits to assess client’s needs and care preferences. Evaluate care provision, risk assess and support/train/assess unregistered carers
* To have overall responsibility for a group of clients including a specialist caseload, with an ability to lead the team in areas related to complex care provision
* To develop and maintain skills required to risk assess referrals and lead in planning client focused complex care packages
* To provide specific branches with professional advice, direction and support relating to the allocation and suitability of non-registered members to provide safe care to clients
* Provide direct care and support to clients in exceptional circumstances when required to support continuity of care
* Provide safeguarding expertise and advice for branches. Promptly raise concerns and work with relevant agencies, as required
* To ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping and confidentiality
* Responsible for, ensuring that national and local safeguarding requirements and standards e.g. NICE guidelines, RCN recommendations are adhered to
* Escalate concerns and/or unresolved issues to line manager
* Using technology to improve communication, collaboration and delivery of care
* Identify and support the development of new business streams
* Adhere to the NMC ‘s and RCN’s professional guidance at all times and demonstrate the skills, knowledge attributes to enable working within your professional scope of
Education and training
* Deliver classroom training to develop the knowledge and skills of professional carers in routine care delivery, long-term conditions, specific disabilities and complex healthcare tasks
* Provide competency assessments and maintain competencies for professional carer providing delegated healthcare tasks e.g. PEG feeding, use of buccal midazolam
* Support the on-going development of professional carers by highlighting examples of good practice as well as responding to areas where improvements are required
* Contribute to creating a learning environment which ensures carers develop and maintain the knowledge and skills required to provide safe high-quality care
* Contribute to developing and maintaining clinical competency frameworks in line with best practice recommendations
* Ensuring you are working in line with the most up to date knowledge and skills, as well as educational resources, to deliver clinical training to staff members. Where any known or perceived deficit exists, putting in place remedial actions and escalating concerns to the regional clinical lead and head of clinical services.
Leadership and Management
* Work in partnership, maintain good relationships and communicate effectively, with all branch staff members.
* To work in a collaborative manner with other agencies to ensure a seamless delivery of care to families
* Take responsibility for maintaining professional registration and ensuring continuous professional development identified through appraisal/clinical supervisions
* Ability to adapt and multitask to manage competing priorities and workloads safely
Quality
* Ensure that ‘best practices’ are continuously maintained in delivering client care
* Develop audit skills and contribute to auditing of complex care clients and ensure that the results of the audits lead to appropriate action being undertaken by all branch staff and members to improve care.
* Contribute to the evaluation of changes introduced to clinical care.
* Ensure clinical incidents, adverse events and complaints are correctly reported, recorded and escalated in a timely manner.
* Contribute to the investigations and responses relating to adverse events and/or complaints and ensure actions are implemented, lessons learnt and shared, and improvements to practice and services implemented
* Promote compliance with Prestige Nursing & Care policies and guidelines e.g health and Safety, Infection prevention and control etc
* To escalate concerns to line manager to minimise negative outcomes promptly
Business continuity
* Share best practice and appropriate market intelligence with team colleagues to ensure that clients and customer expectations are met and/or exceeded
* Instil confidence across the branch network to deliver and increase complex care business.
* Create ongoing and robust partnership working with client groups.
* Attend and contribute to internal and external meetings and forums as required and necessary to carry out role.
General responsibilities
* Occasionally support with the day-to-day responsibilities of the branch team when required
* Be a champion for internal customer service
* Do any other reasonable things your manager needs you to do
* Travel to visit clients and professional carers
* Flexible working to facilitate supporting clients and professional carers needs
Accountabilities
* Demonstrate proficiency as a registered nurse
* Ensure improvements surrounding quality and safety relating to clinical care provision
* Ensure clinical quality, best practice and safe delivery of clinical care
* Ensure safe, competent non-registered workforce
Person Specification
* Registered Nurse with NMC with active PIN
* Minimum 2 years clinical nursing experience including community or hospital setting
* Management of clinical risk management and individualised, person-centred care planning
* Experience of safeguarding adults and children
* Effective communication skills – verbal and written
* Ability to work on own initiative as well a part of a team – self-motivated
* Ability to negotiate, influence, escalate and seek advice
* Experience in interpreting and analysing data and meet deadlines
* Excellent IT and presentation skills
* Demonstrate knowledge of the theory and application of clinical governance E
* Ability to work autonomously and with initiative
* Ability to work independently and within a team
* Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible
* Demonstrate good leadership skills.
* A commitment to equal opportunities and diversity
* Symmetry between personal and organisational values
* Recognised teaching qualification/experience
* Evidence of developing policy, guidelines and managing resources
* Coaching and mentoring skills, teaching qualification
* Evidence of success in leading/managing significant and sustained change
* Experience in interpreting and analysing data and meet deadlines
* §Effective communication on multiple levels
* §Able to multitask, co-ordinate and adapt to prioritise and workload
* § Advocate for clinical excellence and high standards of care
Values
We Care – we care for each other and the people we support and take positive risks to improve all outcomes.
We Collaborate – we all work as one team, with the common aim of having a positive impact on the people we support.
We Value and Respect – we include and support every colleague and we value each other as unique individuals.
We strive for sustainability – we want our business and our colleagues to grow safely enabling us to support more people.
We are accountable – we thrive on our accountabilities, owning everything that is good or not so good.
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