This role is on site at our Chichester office each day. Please only apply if you live within a commutable distance.
KT Healthcare is a family-owned private therapy company specialising in high-quality Autism Diagnostic Services. Our work is centred around building meaningful connections with patients and their families while delivering diagnostic assessments and reports of the highest clinical standard.
We work closely with GPs, NHSICBsand clinicians to ensure every patient receives a seamless,supportiveand well-coordinated experience throughout their diagnostic journey.
As our service continues to grow, we are looking for a highly organised and compassionatePatient Services Coordinatorto join our Autism Service Operations Team.
The Role
This is a varied, multi-skilled operational role at the heart of our Autism Service.
As a Patient Services Coordinator, you will support all core operational functions — from managing referrals and handling enquiries, to coordinating appointments, processing reports, and supporting GP relations. You will rotate across different workstreams within the team, helping to ensure a resilient, flexible service and a consistently excellent patient experience.
You will be central to ensuring that each patient’s journey from referral to report is smooth, well-managed and delivered in line with clinical,contractualand organisational standards.
WhatYou’llBe Doing
Service Coordination & Scheduling
Managing clinician diaries to ensureoptimalclinic capacity
Coordinating patient pathways from referral through to assessment and reporting
Resolving scheduling conflicts and delays proactively
Processing referrals, riskscreeningsand appointment bookings efficiently
Acting as a non-clinical first point of contact for patients,familiesand referrers
Handling enquiries with sensitivity,professionalismand empathy
Maintainingaccurate, up-to-date patient records
Supporting the collection and escalation of patient feedback
Operational & Administrative Support
Providing day-to-day administrative support across the Autism Service
Supporting clinicians with scheduling,documentationandlogistics
Working collaboratively within a respectful, supportive team environment
Clinical Governance & Compliance
Ensuring records meet CQC, Safeguarding, GDPR and internal governance standards
Supporting audits, qualityassuranceand compliance tasks
Reporting incidents accurately and promptly in line with policy
Using systems such asSemblefor patient management and scheduling
Maintainingaccuratedatabases and operational records
Collating and processing data for performance reporting (waiting times, pathway metrics, outcomes)
Identifyingopportunities to improve workflows and patient experience
WhatWe’reLooking For
You will thrive in this role if you are:
Highly organised with excellent attention to detail
Confident managing schedules,systemsand competing priorities
A clear,compassionateand professional communicator
Comfortable working across multiple operational functions
Committed to safeguarding,confidentialityand service quality
A collaborative team player who supports colleagues during busy periods
Confident using Microsoft Office and digital scheduling systems
Knowledgeable about GDPR, data protection and safeguarding responsibilities
Previousexperience in healthcare, clinical administration, patientcoordinationor a similar operational role would be highly beneficial.
Why Join KT Healthcare?
Be part of a growing, values-driven organisation making a real difference to families
Work in a supportive,collaborativeand respectful team
Develop a broad operational skillset across multiple service areas
Play a vital role in delivering an outstanding patient experience
Competitive salary (dependent on experience).
Generous annual leave entitlement – 28 days PLUS bank holidays (pro-rata if part time employee)
Festive days! A few days off around Christmas time to spend with loved ones
Employee Assistance Programme – 24/7.
Company Sick Pay
Contributory Pension scheme
Ongoing training and development opportunities.
Working hours
Full-time, permanent role based in the Chichester office.
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