ESSENTIAL JOB FUNCTIONS
1. Assist in the resolution of technical support issues for server hardware and software.
2. Maintain, monitor and troubleshoot physical and virtual server infrastructure.
3. Maintain, monitor and troubleshoot Windows and Linux server environment.
4. Maintain, monitor and troubleshoot storage arrays and related devices.
5. Maintain, monitor and troubleshoot network based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS
6. Maintain, monitor, and troubleshoot messaging and meeting systems: conference room equipment, audio/video conferencing, etc.
7. Administer, maintain, monitor, and troubleshoot Azure VM environment.
8. Perform additional tasks as requested, including but not limited to:
9. Data backups
10. Disaster recovery
11. Recommendation, testing and procurement of IT related hardware and software
12. Document systems and processes
13. Recommend and effect policy
14. Serve as main escalation point for systems related issues.
15. Other duties as assigned.
PHYSICAL REQUIREMENTS
16. Job may require extended sitting or standing, use of standard office equipment.
17. Job requires the ability to use vision, adjust focus and work on a standard computer screen.
18. Use of audio-visual equipment is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
19. Working knowledge of LAN and WAN topologies and architecture.
20. Strong working knowledge of Microsoft server, Microsoft Active Directory, Exchange and SharePoint.
21. Working knowledge of Server and PC operating systems including Windows 2016, 2019, and 2022 as well as Linux OS Redhat, CentOS, Suse Linux, and Debian
22. Working knowledge of configuring and maintaining VMware and virtual environments.
23. Experience installing, configuring, troubleshooting, and maintaining all servers, storage arrays, and related equipment, including replication, mirroring, and de-duplication services.
24. Experience in configuring and running Microsoft DHCP and DNS services.
25. Some knowledge of IP Telephony
26. Working knowledge PC hardware and components including processors, mother boards, accessories, cards, peripherals.
27. Working knowledge of PC/LAN application software
28. Working knowledge of IT security
29. Strong client service skills required.
30. Develop effective working relationships with clients, co-workers and vendors.
31. Ability to communicate with all levels of management and IT clients.
32. Ability to interface with technical staff and vendors.
33. Some working knowledge of Microsoft Azure and M365 licensing and suite
34. Ability to navigate O365 Exchange and Azure AD
EDUCATION AND EXPERIENCE
35. Bachelor’s degree in computer science, Information Systems or related field preferred. Industry certifications will be considered along with experience for non-degreed candidates.
36. Minimum requirements: 5 – 7 years of experience providing information technology administration services in Windows environment at a Senior or equivalent level.
PROFESSIONAL CERTIFICATION
37. Professional certification may be required in some cases
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.