Overview
A exciting part-time post has arisen in our Administration Team based within North Cumbria Adult Community Learning Disability Team/ Adult Autism Assessment Service. The post holder should have experience of working in a similar administrative or secretarial role. The post is 22.5 hours per week (Wednesday - Friday).
The post will be based at Carleton Clinic, Carlisle
The post holder will be working alongside a team of Administrators, Medical Secretaries and Team Managers with allocated duties to support the administration function for the Community Learning Disability Team & Adult Autism Assessment Service.
A good knowledge of Microsoft packages and typing qualifications are essential for this role.
Responsibilities
* To facilitate excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training.
* Provide proactive, comprehensive administrative service and support, including handling enquiries, arranging clinics and meetings, typing/formatting assessments, letters and reports.
* Preparation and taking notes/minutes of meetings as and when required.
* Processing referrals, discharges and confidential patient information within the Rio electronic system.
* Working as part of an admin team, sharing and supporting the workload.
* Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff.
* The post holder will also undertake additional duties as directed by the Admin pathway coordinators.
* The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
* You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
Qualifications and Experience
Essential
* General Level of Education to O-Level/GCSE or equivalent
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification(s) in a relevant subject, plus relevant experience)
* NVQ Level 3 in either Business Administration or Customer Care
Knowledge and Experience
* Previous administrative/secretarial experience
* Experience working with software packages including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO)
* Knowledge of NHS Policies and Procedures
Desirable
* Knowledge and understanding of medical and/or specialised terminology
* Note/minute taking experience
Skills and Competencies
* Excellent communication and interpersonal skills, both written and verbal
* Excellent organisational and planning skills
* Ability to uphold confidentiality at all times
* Flexible attitude to cope with fluctuating workload
Desirable
* Experience and knowledge of working in an area with confidential and sensitive information
Details
* Location: Carleton Clinic, Carlisle, CA1 3SX
* Hours: Part-time, 22.5 hours per week (Wednesday - Friday)
* Band: Band 3
* Salary: £24,937 to £26,598 per year pro rata
* Contract: Permanent
* Date posted: 02 September 2025
* Advertised: Agenda for change
* Closing date: 16 September 2025
* Reference: 263-CCG25-313-HN
Employer
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Carleton Clinic, Carlisle, CA1 3SX
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