Front of House Manager
Job summary:
As the Front of House Manager at our VW Dealership in Hull, you will lead, manage and develop the Front of House operation in order to achieve the budgeted financial and operational objectives whilst ensuring the highest level of customer experience. Assisting both the Aftersales Manager and Head of Business, you will maintain standards whilst building outstanding relationships with the Brand.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive
We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.
Key Responsibilities will include:
* Leading, coaching, developing, and managing the Front of House team to elevate their performance and behaviours whilst delivering results.
* Carrying out regular 1-1's, team meetings and reviews with the team ensuring motivation, positive performance, and behaviours.
* Ensuring the appropriate resource management to deliver the highest level of customer experience.
* Assist the Aftersales Manager in developing and implementing both the customer and colleague journey, ensuring all are treated fairly and equitably.
* Conduct regular customer journey reviews with the team to develop and enhance the experience delivered to our customers.
* Ensure all Brand standards are always adhered to.
* Ensure profit is maximised through the sale of additional work, products and services.
* Handle any customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.
Qualifications:
* Proven track record of achieving high levels of customer satisfaction.
* A customer centric approach, always striving to deliver service above customer expectations.
* Proven experience of leading and managing successful teams to deliver results is desirable, with a strong ability to lead, influence and coach others into delivering results.
* Ability and experience of maximising profitability whilst ensuring high levels of customer experience.
* Ability to quickly build strong relationships with excellent verbal and written communication skills.
* Ability to work to targets, deadlines and under pressure.
* Knowledge of current consumer legislation and trade practices.
* Impeccable standard of personal presentation.
* A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
* Competitive Salary and bonus scheme dependent upon experience.
* A life assurance plan and a company pension subject to T&C's.
* 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service plus bank holidays.
* 26 weeks paid maternity leave and 4 weeks paid paternity leave.
* A range of training and leadership development programmes.
* Colleague referral scheme worth up to £1000 per referral.
* Preferential Service Rates (This includes family and friends)
* Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
Our Ambition:
At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.