Job Description
About the role
As a NDC Operative, who is responsible for supporting daily warehouse operations including goods receipt, storage, order picking, and dispatch. The role ensures compliance with quality standards, SOPs, and safety regulations while meeting operational KPIs.
Tell me more, tell me more…
Our client is currently looking for a recruit in joining their current team, below are the job details for your reference:
You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
AM shift = 7.30am - 3.30pm - (30 min lunch break)
PM shift = 1.00pm - 9.00pm - (30 min lunch break)
Roles and Responsibilities:
1. Identification of correct contacts to engage regarding their services with Virgin Media O2 using both internal systems and public information available.
2. Proactively contact identified customer contacts by phone to inform them of service retirements and discuss their account implications.
3. Handle inbound calls from customers seeking information about the changes, addressing their concerns and queries with empathy and efficiency.
4. Educate customers about their choices, in...