IT Support Technician
Worksop + Hybrid working
Up to £29,000
Your new role
We are seeking a proactive IT Support Technician to provide effective 1st and 2nd line support across the business. The successful candidate will be responsible for responding to support requests, troubleshooting technical issues, maintaining core IT systems, and ensuring the smooth operation of our technology environment.
Responsibilities
Act as the first point of contact for internal IT support requests via phone, email, ticketing system, or in person.
Provide primarily 1st line support, with involvement in 2nd line issue resolution where required.
Support Microsoft 365 (O365) applications, including troubleshooting and general user assistance.
Set up and manage user accounts within Office 365, including onboarding, licensing, and access.
Support and maintain the 8x8 phone system, including user setup and issue resolution.
Provide support for SAP Business One and VersionOne document archive software.
Configure and deploy laptops for new starters and existing staff.
Maintain and support hardware including laptops, printers, and mobile devices.
Troubleshoot and resolve general IT issues across business systems, software, and hardware.
Assist with onboarding and offboarding processes, ensuring appropriate access and equipment is provided or recovered.
Provide IT support across multiple sites, ensuring consistent internal service delivery.
Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies.
Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date.
Apply and manage patching of operating systems and applications to maintain security and stability.
Assist in identifying and resolving security vulnerabilities across user devices and systems.
Support basic security best practices, including secure user setup, MFA configuration, and access control.
Escalate potential security incidents or risks in line with company procedures.
Contribute to maintaining a secure IT environment across all sites.
Experience needed
Experience in a 1st line IT support role, with some exposure to 2nd line support.
Strong working knowledge of Microsoft 365 and Office applications.
Experience setting up users and devices within O365.
Familiarity with supporting business systems such as ERP or document management solutions (e.g. SAP Business One, VersionOne).
Experience supporting VoIP/telephony systems (ideally 8x8).
Good understanding of hardware setup and troubleshooting (laptops, printers, mobile devices).
Strong problem-solving skills with a practical, hands-on approach.
Ability to prioritise workload and support users across multiple locations.
Cyber Security & Compliance
Ensure all end-user devices are deployed with approved security software (ESET) and remain compliant with company security policies.
Monitor and maintain endpoint protection, ensuring antivirus definitions and security agents are up to date.
Apply and manage patching of operating systems and applications to maintain security and stability.
Assist in identifying and resolving security vulnerabilities across user devices and systems.
Support basic security best practices, including secure user setup, MFA configuration, and access control.
Escalate potential security incidents or risks in line with company procedures.
Contribute to maintaining a secure IT environment across all sites
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