Data Centre Service Manager
Location: Milton Keynes
Role Overview:
We are seeking a proactive and experienced Data Centre Service Manager to lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient data centre services including backup, storage, and recovery.
Key Responsibilities:
Service Ownership:
Own and manage end-to-end service delivery for Data Centre operations, including backup, storage, and disaster recovery.
Operational Oversight:
Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs.
Recovery & Continuity:
Maintain and test robust disaster recovery and backup procedures as part of business continuity planning.
Audit & Compliance:
Act as the primary point of contact for internal and external audits, ensuring all service activities are compliant with regulatory and contractual standards.
Contract & Vendor Management:
Manage service contracts and supplier relationships, ensuring delivery against obligations and identifying opportunities for optimisation.
Continuous Improvement:
Drive improvements in service delivery, identifying and resolving contentious or underperforming service areas.
Stakeholder Engagement:
Be the "face of" the data centre team to the wider business—translating technical service performance into meaningful business insight and outcomes.
Service Transparency:
Communicate clearly how services are delivered and managed, ensuring internal stakeholders have a clear understanding of what is being provided and why.
Essential Skills & Experience:
Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery).
Strong background in IT Service Management (ITSM) and familiarity with frameworks such as ITIL.
Experience managing service contracts, SLAs, and vendor performance.
Proven ability to work with auditors and manage compliance requirements.
Comfortable navigating complex service issues and driving positive outcomes in contentious or challenging scenarios.
Strong communication and stakeholder management skills, with the ability to engage technical and non-technical audiences.
Desirable:
Experience in regulated industries (e.g., financial services, healthcare, etc.)
Certifications in ITIL, PRINCE2, or similar.
Understanding of cloud integration with on-premise data centre environments.