If you’re a commercially minded leader who can spot opportunities, drive performance, and think strategically about growth- this could be your next step.
This is an opportunity to lead a well-established clinic in Cardiff, supported by a team of high-performing Hearing Aid Audiologists, a loyal customer base, and the scale, stability, and investment of Boots Hearingcare and Sonova behind you. You don’t need to be a qualified Audiologist- we’ll train you to work as a Hearing Wellness Advisor, so you can stay close to the operation and customer journey.
This isn’t about fixing underperformance. It’s about unlocking potential, driving growth, and taking a strong clinic to the next level.
The clinic environment
You’ll be based in our Cardiff clinic, a modern, well-equipped environment designed to support both clinical excellence and commercial success, including:
* Access to the latest hearing technology and product innovations
* Advanced diagnostic capability
* Structured diaries supporting high-quality consultations
* Strong operational and admin support
Everything is already in place; your role is to maximise it.
The role
As a Cluster Manager, you’ll:
* Lead the overall performance of the Cardiff clinic
* Be present in-store, working alongside the team as a trained Hearing Wellness Advisor
* Identify commercial opportunities to grow revenue and customer outcomes
* Analyse performance data and translate this into clear actions
* Optimise clinic utilisation, diary efficiency, and conversion
* Drive local engagement and community awareness
* Maintain high operational and compliance standards
* Act as an ambassador for Boots Hearingcare, building strong customer relationships
* Partner with regional and support teams to deliver business priorities
Progression & development
We’re investing in the next generation of leaders.
This role offers clear progression into:
* Senior Cluster / Regional leadership roles
* Senior Regional Sales Manager positions
* Broader leadership opportunities across the business
You’ll also benefit from:
* Ongoing CPD and leadership development
* Exposure to commercial and operational strategy
* The opportunity to shape how hearing care is delivered across your cluster
What’s in it for you
* Competitive salary (DOE)
* £5,064 car allowance
* Monthly bonus scheme + cluster bonus
* 25–30 days annual leave plus bank holidays
* Boots Discount Card
* Free hearing aids (if required as an employee)
* Free flu vaccination (discounted for family members)
* Pension scheme & life assurance
* Flexible Benefits Box – tailor your package
* Option to buy/sell up to 5 days holiday
* Option to increase personal pension contributions
* Telus wellbeing support – confidential support inside and outside work
* Long service awards recognising your contribution
What we’re looking for
* Strong commercial mindset with a track record of driving performance
* Strategic thinker who can identify and act on growth opportunities
* Experience in retail, healthcare, or customer-led environments
* Confident working with data, KPIs, and performance metrics
* Comfortable being hands-on and present in-store
* Strong stakeholder and relationship management skills
We care. We drive innovation. We strive for excellence. We build the best team.
#BootsHearingcare