Product Executive
Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Type: Permanent, Full Time
Overview
This role is within the Insurance & Financial Services department, focusing on developing, improving, and overseeing member-facing insurance products, including travel, health, caravanning, and ferry insurance. The Product Executive acts as an internal expert, ensuring technical accuracy and member needs are balanced.
You will collaborate across departments to ensure products meet regulatory standards, respond to member feedback, and remain competitive. Responsibilities also include supporting call centre queries (about 20% of your time), assisting with claims analysis, and maintaining clear, compliant documentation.
Qualifications
* Strong understanding of insurance products, preferably travel, health, or niche covers
* Experience with regulated products; FCA knowledge is a plus
* Analytical skills with experience reviewing claims data, trends, and feedback
* Empathy-led, member-focused approach
* Excellent written and verbal communication skills
* Organized, detail-oriented, confident in tools like Google Workspace
* Experience in product support, technical customer service, or similar roles
Application Process
Please send your CV to apply. Due to high volume, only successful applicants will be contacted. If you do not hear within 10 working days, consider your application unsuccessful.
Additional Information
Membership Bespoke is acting as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
With over 10 years of experience, Membership Bespoke provides tailored recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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