Job Application
Operations Supervisor – East Midlands
The post holder is responsible for carrying out supervisory duties on an operational level ensuring the smooth running of operations in their designated venue. They will take responsibility for ensuring the venue is safe and manage staff in compliance with company protocols, legislation and agreed processes.
What you will be doing
1. Ensure the high quality delivery of operations, attending and managing events in consultation with your Area Manager
2. Provide both briefings and debriefings to the casual workforce under your agreed remit, on both general and specific matters affecting the safety and security of each event
3. Assist the responsible Operations Executive as directed, including liaison with agreed clients
4. Create client facing documentation including financial quotations for the provision of staff whilst keeping the Area Manager informed
5. Be responsible to clients and their representatives which fall under your agreed remit
6. Respond to internal and external communications in a timely manner, including periods outside usual working hours when required and/or arranging the appropriate cover
7. Comply with all Company policies and procedures relating to the role, including laws and regulatory influences
8. Be responsible for the health, safety and welfare of staff at events under your agreed remit ensuring all tasks are carried out in a safe, efficient manner
9. Be competent in the use of the Company IT systems, including the bespoke database Smartg8
10. Effectively manage your agreed split of operational and administrative hours and workload in consultation with your Area manager
11. Work in conjunction with the Training Department to motivate and develop the casual workforce in line with Company objectives
12. Conduct yourself in a professional manner at all times, ensuring you effectively communicate at all levels whilst maintaining the highest levels of confidentiality
13. Any other duties commensurate with the post
What Showsec can offer you
14. Salary of £30,815 per annum
15. 40 hours a week
16. 24 days holiday + 8 days public holiday
17. Employer pension contributions of 5% (Royal London)
18. A range of valuable medical and practical support services through our Employee Assistance Programme
What we need from you
19. Right to Work in the UK**
20. SIA Licence – Door Supervisor**
21. Maths GCSE or equivalent (C or above)**
22. English GCSE or equivalent (C or above)**
23. Competent understanding of Microsoft Platforms; Excel, PowerPoint, Word
24. Proficient in written and oral communication skills
25. Experience of client management & operational excellence
Criteria marked with an **, candidates will be asked to bring evidence of to their interview.
Internal & External Desirable Criteria
26. UK Driving Licence
27. CCTV Licence
28. Close Protection Licence
29. L3 Certificate in Spectator Safety
30. L4 Certificate in Spectator Safety
31. L5 Aware in Crowd Management or equivalent
32. FREC 3 or FPOS First Aid Qualification
33. Higher level education i.e. A Level, Diploma, Degree
34. IOSH Managing Safely
Additional essential criteria for internal applicants
35. Showsec Supervisor Training
36. Showsec Head of Security Training