Customer Service AdvisorFNOL Motor
* Location: Hybrid working from our Tunbridge Wells office
* Salary: £23,985 plus up to 10% annual bonus
* Hours:An average of 37.5 hours p/w, shifts between Monday to Sunday between 8am & 8pm
Youll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, thats why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.
What will I be doing?
Youll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day youll be:
1. Using detailed scripts to gather...