Program Director
River – Europe
Role Overview
Part of our Senior Onboard Management team on our River vessels, the Program Director ensures fullest guest satisfaction, coordinates all shore‑excursion activities, organizes guest entertainment programs, and complies with the product book and all included as well as optional programs and services, both on shore and on board. The Program Director reports to the Hotel Manager, Corporate Enrichment, and Program Manager.
What You Will Do On Board
* Organize embarkation and manage transfers.
* Handle reports, vendor vouchers, and onboard bookings.
* Plan and present entertainment for guests.
* Operate required IT programs and make public announcements.
* Coordinate and accompany shore excursions, including liaison with local suppliers and ensuring quality control.
* Handle guest complaints professionally.
Benefits
* Paid training program in skills and approach to premium hospitality services.
* On‑the‑job coaching to help you advance rapidly.
* A lifelong network of hospitality professionals from many different countries.
* Internal transfer opportunities to River, Ocean and Expedition ships.
* Uniforms, laundry and unlimited Wi‑Fi are free of charge for all crew members.
* Lodging and meals are provided to you by Viking onboard.
* Travel to/from the ship provided by Viking.
* Dedicated crew areas and activities.
* Sundeck area for crew use.
* Paid vacation.
* Referral program.
* Loyalty bonuses.
* No immediate tax deduction – potential for tax‑free salary, depending on nationality.
About You
* Minimum 3 years of management experience in the hotel/tourism industry.
* International and ship experience is preferred.
* Excellent English skills required; other languages are a plus.
* Proficient in computer skills.
* Positive, guest‑focused, team player with excellent organizational and communication skills.
* Visible tattoos are not permitted.
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