Overview
Fraud Insight Manager role at Virgin Media O2. Location: Birmingham, Leeds, London.
Job type: Full Time. Job family: Digital & Technology.
Posted Date: 26-Aug-2025. Ref #: 69056.
Responsibilities
* Lead a team of Fraud Insight Agents within the Fraud Respond team, managing a team of 3 direct reports and overseeing the Investigative Insights squad.
* Deliver consumer fraud insights and storytelling; focus areas include identity, account takeover, network and other related fixed and mobile consumer frauds.
* Fraud Insight delivery is structured around three key areas:
* Continuous Insights: deliver fraud reporting, create and maintain Tableau dashboards, and develop, decommission and maintain fraud insight databases and tooling.
* Proactive Insights: identify, monitor and investigate emerging fraud trends at scale; corroborate threat intelligence; develop and maintain monitoring rules and systems.
* Investigative Insights: respond to requests for fraud insight at pace, including live/evolving fraud events; facilitate and contribute to fraud hackathons; assist in further investigations (including prosecutions) as required.
You will lead our Investigative Insights squad, managing a team of 3 direct reports.
As a Manager, you will be responsible for managing and leading a team within the Investigative Insights squad, including people management, leadership, skills development and review. You will also be responsible for operations management ensuring that work is delivered to the required standard, making decisions as required and, where appropriate, providing technical reviews or contributing to the technical delivery itself.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams — jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
* Extensive experience in fraud insight generation, including large/complex fraud data analysis and visualisations across any of fraud prevention, detection, and/or response
* Considerable experience in fraud investigations and working with stakeholders to facilitate outcomes (e.g. legal teams, law enforcement etc)
* Proven experience in managing and leading teams, including team and people management, as well as leadership skills by demonstrating a growth mindset and adaptability when it comes to learning new technologies, systems, and staying up-to-date with industry trends
* Highly capable in project and stakeholder management, managing tight timelines for self and others across a range of small to large-scale projects
* Considerable experience and expertise in organisational storytelling, transforming data analysis into strategic, actionable, and communicable insights both in written and oral form
The other stuff we are looking for
We’d also love you to bring;
* Proficiency in Excel, data visualisation tools (e.g., Tableau), and SQL
* An understanding of and confidence in comprehending complex data system architectures
* Experience with identity fraud, account takeover, and/or network fraud
* An understanding of basic agile principles
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a technical and competency-based interview.
When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
* Industries
* Telecommunications
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