Overview
Age UK South Cumbria (formerly Age UK South Lakeland) have a unique opportunity for a Store Associate to be based at our NEW Roose Road store in Barrow-in-Furness.
As Store Associate you will be responsible for serving and supporting customers in the store. In the absence of the Manager you will be responsible for the effective operation of the store.
Tasks and responsibilities
Role of Store Associate
1. Serving and supporting customers in the store.
2. To take day to day responsibility for the store when the Manager is absent.
3. To support the Manager with regard to the sales performance of the store.
4. Maintain awareness of the work that Age UK South Cumbria is doing within the community.
5. Maintain and develop good relationships with local communities and organisations.
5.Assist the Manager and Senior members of the Retail Team when required
Optimising Sales
1. To support the Manager in ensuring that the shop meets sales targets set by the Head of Retail
2. To assist marketing campaigns and sales promotions to increase sales.
3. To ensure that staff and volunteers maintain a high standard of customer care.
4. To apply company display, merchandise and standard window dressings.
Maintaining Effective Stock Management and Merchandising
1. To ensure that donated goods are dealt with efficiently in the stockroom to then go out on the shop floor or recycling.
2. To support the Manager to ensure that the window and merchandise is displayed well and within guidelines.
3. To contribute to local stock and sales promotions.
Volunteer support and training
1. To support and encourage volunteers assisting in the store.
2. To provide training for new and existing volunteers.
3. To look for opportunities to recruit volunteers.
4. To foster a positive team spirit, communicate sales figures and contribute to better ways of working within your team.
5. To attend any training or meetings, as advised by the Store Manager or other member of the Senior Retail Team.
Administration
1. Assist the Store Manager with the completion of the daily/weekly sales returns as requested.
2. To ensure that banking and till procedures are done daily or when required within deadlines.
3. To adhere to all audit procedures set out by the Retail Manager/manuals.
Previous supervisory experience in retail or customer service is preferred but not essential.
This is a full- time post, 35 hours per week, 5 days over 7. There will be an agreed rota provided in advance whilst providing a consistent work pattern where possible.
We offer five weeks paid holiday per year, plus public holidays and an additional day off on birthdays. A pension scheme is available for staff and after completing a probationary period of six months staff are enrolled into a health benefit scheme.
If you are passionate about helping others, possess strong retail and communication skills, and have the ability to analyse situations effectively, we encourage you to apply for the role of Store Manager.
Please contact us on or via email on to request an application pack. An application form must be completed in order for the application to be considered.
Job Type: Full-time
Pay: £22,222.00-£22,531.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* Store discount
Work Location: In person
Reference ID: SA - Roose2