Job Description
1. Job Title: Customer Service Team Leader
2. Job Type: Permanent
3. Location: Oldbury office (hybrid model after probation completed)
4. Hours: Monday to Friday hours
5. Salary: £34,000 to £36,000 pa DOE
6. Industry: Business Assurance
Overview:
7. To lead and develop the customer service team to deliver outstanding customer service to clients in line with accreditation requirements, internal procedures and service level agreements
8. To act as an escalation point for complex customer issues and drive continuous improvement to enhance customer satisfaction while supporting business objectives
9. Day to day line management of the Customer Service Coordinators
Qualifications
The ideal candidate for this role is someone who has experience in Resource / Team Management withing a call center, industrial or manufacturing background
Essential Qualifications / Experience
10. Level 3 in Customer Service or Team Leading
11. Driving license
12. Competent user in MS Office packages and data bases such as Power BI
13. Proven customer service leading experience