1 st Line Technical Support Engineer
NCC
Bristol location on site role 5 days per week
Salary & Benefits: £28,321per annum plus 12.5% employer pension, private medical insurance and wider benefits package
Closing date: 20 th November we reserve the right to withdraw the advert earlier if required.
Introduction:
A world-leading engineering company like the NCC needs a world-leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function!
As a 1 st Line Support Engineer, you'll join a bustling IT function in a world-class facility providing technical support for our IT System. Youll be on your toes managing a variety of challenges to support the business, so youll need a keen expertise in a range of areas to resolve software and hardware faults, helping users make the most of their devices.
Our 1 st line engineers are encouraged to take on 2 nd line technical support tasks as much as possible and develop their knowledge and we are big believers in supporting personal development.
Specifically you'll focus on the following activities;
Provide 1 st line Support to staff, 3 rd parties, customers and colleagues including troubleshooting different types of software and hardware and resolving hardware and software incidents.
Recording, updating and documenting all incidents, requests and changes using the NCCs IT service desk system.
Supporting the inhouse AV systems and set up, including providing hands on support for events and training sessions. Well upskill you in AV systems if not supported them before.
Escalating incidents to the Second Line IT Support Engineer where appropriate and liaising with third party service providers.
Provide great communication to staff and colleagues while maintaining a high level of customer service.
Installing, configuring and deploying new IT equipment (Laptops, Desktops, IPhones and IPads), administering systems such as teams telephony
Working as part of the IT Support team, supporting other IT departments when appropriate as well as supporting new products, services, strategies and ways of working
Having a flexible approach to working, providing necessary cover where needed.
So, what do we need to see in your application?
We like to see diverse applications from different backgrounds and industry sectors. We need to see evidence of the following in your CV to consider you;
Previous experience of working in an IT support role.
Previous experience of working in a customer service role
Working knowledge of M365 Stack, Windows 10/11 (Enterprise desirable), desirable experience of Intune and Azure
Experience of supporting iPhones and iPads
A good team player who is able to fit in well with the current team.
In terms of personal qualities we look for the ability to communicate effectively with a wide variety of people via telephone, in writing and face to face; good organisation skills, problem solving skills and attention to detail.
If you have any of the following it would be desirable but not essential;
Microsoft Certified (Desktop Support)
ITIL Foundation Certificate
What do we offer in return?
Annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI and learning and development this is a chance to build your career in a thriving R&D facility with a bright future.
Anything stopping you from applying or unsure of how good a match you are? Let us help, please reach out to Jon Barratt via linked in or the NCC careers website.
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