Technical Support Engineer, Developer Platform
About Us: At Cloudflare, we are on a mission to help build a better Internet. Today we run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network improves performance and reduces spam and attacks for all customers. We are proud to be named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Available Locations
London
What You’ll Do
As a Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You’ll troubleshoot issues, guide customers in best practices, and ensure they successfully build, deploy, and scale applications on Cloudflare. This foundational role offers the chance to shape our support processes and culture, combining your problem‑solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure.
Responsibilities
* Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
* Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
* Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
* Triage customer issues and collaborate with engineering to drive short‑term resolution and long‑term improvements.
* Create and maintain support documentation, knowledge‑base articles, and sample code snippets.
* Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
* Collaborate cross‑functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
* Contribute to process improvements that make support more efficient and developer‑friendly.
Skill Requirements
* 3+ years of experience in a customer‑facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud or SaaS provider.
* Hands‑on experience with web application development, ideally full‑stack using modern JavaScript frameworks (React, Vue, Node.js, etc.).
* Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
* Customer‑first mindset with patience, empathy, and strong problem‑solving skills.
* Familiarity with major cloud providers (AWS, GCP, Azure) and common cloud services.
* Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
* Comfort with debugging code, reviewing logs, and testing APIs.
Other Desirable Skills
* Experience building or deploying applications on Cloudflare Workers.
* Understanding of distributed systems and serverless architecture.
* Familiarity with relational and non‑relational databases.
* Experience contributing to open source or engaging with developer communities.
* Certifications such as AWS Solutions Architect or GCP Cloud Architect are a plus.
* Auxiliary knowledge of developer tooling and relevant frameworks is a plus.
What Makes Cloudflare Special?
Cloudflare is committed to protecting the free and open Internet. We support projects such as Project Galileo, the Athenian Project, and the public DNS resolver 1.1.1.1, all of which demonstrate our dedication to cybersecurity, privacy, and reliable access for communities worldwide.
Equal Employment Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job; you can contact us via e-mail at hr@cloudflare.com.
Additional Information
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
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