Overview
LRQA is a leading global assurance provider specialising in food certification, compliance management systems, supply chain assurance, supplier rating, governance, risk management & performance & process improvements. Reporting to the Global Operations Manager, we are seeking a Business Support Specialist to work as part of the administration team within our Edinburgh team.
Key Responsibilities
* Working under the guidance of the Global Operations Manager to ensure that each Scheme is managed through SAP BYD.
* Ensuring key information relating to members, auditors and participants is maintained and updated in accordance with relevant QPs and KPIs.
* Assisting the Retail & Hospitality Operations Manager and other members of the team in the preparation, production and maintenance of communication materials (i.e. training documentation, contracts, COI, minutes of meetings etc).
* Ensuring all actions are completed in a timely manner (as per agreed Client SLAs). Assisting the Retail & Hospitality Operations Manager and other members of the team in the production and maintenance of all Quality Procedures (QPs), Work Instructions and Process Flows.
* Ensuring that all databases and Client portals are updated in a timely manner especially membership, auditor, or client data changes. All changes must be actioned in line with Client SLAs.
* Logging corrective evidence on AIMS/ASSIST in a timely manner to ensure processes meet KPIs.
* Issuing correspondence, certificates, and reports in line with processes and KPIs.
* Liaising with Delivery Managers, auditors & clients and assisting with queries relating to all aspects of administration, delivery, planning and allocations via telephone, verbal, Teams, letter, or email.
* Providing reports to Senior Managers as requested.
* Taking part in Quarterly Training session to share best practice/cross-train to benefit all Team members.
* Identifying efficiencies within processes and identifying solutions.
Qualifications
* Proven, strong administration background proficient with Microsoft Office (Word, Excel, PowerPoint), using databases and other information management systems. Experience in administration. Excellent communication, writing and organisational skills.
* Excellent attention to detail.
* Ability to work without supervision.
* Well organised, ability to plan and schedule work effectively.
* Ability to prioritise.
* IT literate.
* Good telephone manner.
* Ability to handle difficult customers.
* Team-work experience.
* Ability to produce reports and track KPI’s.
Pre-Employment Checks
If you are successful in securing a role with us, we will carry out pre-employment checks in accordance with what is allowed under local law. These checks will include, as permitted: right to work, identification, verification of employment history, education, and criminal records. We may involve the third-party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you. Your data will be stored in accordance with all relevant privacy legislation.
Diversity & Inclusion
LRQA is committed to diversity and inclusion. We are on a mission to create a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team!
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